Cancellation & Refund
At Vizag Duty Free, we aim to deliver a smooth and reliable shopping experience for all our international passengers. This policy outlines the terms governing order cancellations, product availability, substitutions, and refunds for purchases made through our website.
Customer-Initiated Cancellations:
We regret to inform you that cancellations initiated by customers will not be eligible for refunds under the following circumstances including but not limited to:
- Change of mind
- Failure to collect the order
- Discovered a better price elsewhere
- Forgot to collect the order
These scenarios result in operational and financial implications, and as such, all orders placed are considered final.
Store-Initiated Cancellations / Technical Failures:
In the event of a cancellation initiated by Vizag Duty Free due to:
- Technical glitches on the website or payment gateway
- Operational incapability
- Product no longer being available
- Failed transactions where payment has been deducted
- Flight cancellations or rescheduling initiated by the airline
A full refund will be processed to the original payment method within 7 working days from the date of approval.
Returns & Exchanges:
We do not accept returns or exchanges once a product is sold, except: In the cases of defective, damaged, or incorrect products at the time of pickup.
Such concerns must be raised immediately at the counter or reported to:
vdf.customercare@gmrgroup.in within 30 days of purchase.
Refund Process
Refund requests must be submitted with supporting order and payment details to:
For payment failure or excess deduction queries, you may also call:
Approved refunds will be processed to the original payment method within 7 working days.
Collection Policy
- Orders must be collected within 48 hours of your scheduled flight arrival.
- In case of reschedule or delay of flight the information need to be informed to the customer care to get the details modified.
- In case of delayed or missed pickup, we reserve the right to cancel the order without any refund.
Legal & Compliance
- Online orders are non-transferable.
- All purchases are strictly for personal use and not for resale.
- Any fraudulent, misleading, or abusive activity may result in cancellation and legal action.
- VDF shall not be liable for incidental or consequential damages arising from cancellation or refund delays.
Need Assistance?
We’re here to help!
Email us:vdf.customercare@gmrgroup.in
Jurisdiction
All matters related to cancellations and refunds shall be governed by Indian law. In case of any dispute, the courts of Visakhapatnam, Andhra Pradesh shall have exclusive jurisdiction..